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NOTICE TO INTER-COUNTY ENERGY CUSTOMERS
Severe weather may have required that some energy bills mailed on March 4, 2010 be calculated based on estimates, rather than actual meter readings. In these rare situations, Inter-County Energy will work closely with members to resolve all billing questions.
A special note will appear in the “Bill Message” section of the bill if your account was estimated during this billing period. Billing inquiries or other request can be made by calling 1-888-266-7322/236-4561 between the hours of
8am – 5pm, Monday – Friday.
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HOW TO PREPARE FOR A WINTER OUTAGE
Information on how to prepare for a winter outage can be found in the November 2009 issue of Kentucky Living Magazine. To view the article, click on the News & Info tab at the top of this page and go to Kentucky Living Insert.
ATTENTION INTER-COUNTY ENERGY MEMBERS
Because of the downturn in the economy, consumer protection agencies are warning consumers that the risk of scams involving potential identity theft are increasing. Cases have been reported across the country of callers who are not affiliated with utilities attempting to talk victims out of their credit card information by demanding immediate payment to avoid loss of service. Inter-County Energy warns member to also avoid giving account information to anyone calling them at home or on the telephone. They are advised to contact the co-op or local law enforcement if they have concerns.
On-Line Payment Log-in Instructions
As of May 26, 2009, you will be able to access our new on-line payment system. Please follow the instructions below.
1. Click on the logo to the left to make an on-line payment to your account.
2. At the Customer Login screen, enter your complete “Account Number” found on the top left side of your bill. The entire number must be entered(minus the dash(-), then enter your password. The password will be the numbers up to the dash of your account number. Once you are logged on, it will prompt you for a new password.
3. Next, select “Payment” from the menu in the middle of the page, then select “Make Payment”. You will then be directed to a secure payment site. Please note, if you have multiple accounts and wish to pay those at the same time, select those accounts to pay under the “Option” heading, then select “Payment” followed by “Make a Payment”. Then enter the dollar amount to be applied per account in the “Amount Paid” areas.
4. Select “Payment by Credit Card” and enter your information in the spaces provided. Before logging off, wait for authorization of your received payment and print your confirmation.
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MAY 2009
Inter-County Energy to launch new customer information system
On May 18th, Inter-County Energy will embark on a new era using state-of-the-art technology to launch a new customer information system called UtilityPowerNet (UPN). The actual transition to the UPN, for the most part, will be seamless to the member. The most significant change will be a new account number and a redesigned, enhanced monthly bill statement.
Members who use a third-party agent, such as a bank's online payment system, will need to notify the vendor of your new account number when it is issued on your first bill. If you view and pay your monthly bill on our web site, you will be required to set up a new logon and password.
Inter-County Energy is excited about all that UPN will offer. Watch for more information in the mail and in the Kentucky Living magazine including details about new expanded features that UPN will offer in the future.
FUEL ADJUSTMENT CLAUSE: FREQUENTLY ASKED QUESTIONS
The questions below can be answered by accessing the following pdf document.
What is the Fuel Adjustment Clause?
Why is the FAC necessary?
How does purchased power affect the FAC?
Do utilities earn a profi t on the FAC?
How is the FAC amount determined?
How often does the FAC change?
Why doesn’t the FAC drop right away when the
cost of coal declines?
Does the Kentucky Public Service Commission
(PSC) review the FAC amounts for each utility?
How does the PSC know if the FAC accurately
refl ects fuel costs for a utility?
Can the public access FAC information?
What is our power supplier doing to control FAC costs?
How can co-op members help control FAC costs?
The Fuel Adjustment Clause:Frequently Asked Questions...4/2009
www.simplesavings.coop
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Since 1937, Inter-County Energy has taken pride in providing our membership with quality electric service. Our Co-op belongs to our members... is controlled by our members... and is operated as a non-profit organization. Please browse our Web site to find out more.
Solar and Wind in Kentucky
While thinking about alternative ways to reduce your electric bills each month, it is important to remember several factors such as wind speed average and the amount of sunlight. Look at the following presentation on Solar and Wind in Kentucky before you commit to either one. Wind and Solar in Kentucky.
Net Metering:Solar, Wind, Hydro and Biomass/Biogas
If you install a solar-electric generating system or wind generation, hydro, biomass or biogas at your home or office with a capacity of 30 kilowatts or less, you may qualify for Kentucky's Net Metering Program. For more information go to www.kysolar.org You may view net-metering tariffs by accessing the following link, Rates/Net-Metering Tariffs.
Fastaccess DSL
Inter-County Energy doesn't presently offer Fastaccess DSL to it's customers in our service territory but there are several providers centrally located that do provide this service. Click on the link to go to those in Kentucky that provide Fastaccess DSL. Some of the vendors may not be in this list. http://www.dsl-hub.com
Heating Degree Day Information..Use this link to access the average daily temperatures for 2006-2010....Heating Degree Day Chart.
Environmental Education Program..Click on the picture below to learn more about the little things in our environment that make a huge difference.
