Our Energy and Community Partners
FAQ's & Resources
These resource links will provide you access to many interesting websites containing a lot of different informational topics pertaining to our area as well as statewide and national.
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These are just some of our important cooperative statements and informational pieces.
Frequently Asked Questions
Here are the answers to frequently asked questions about Inter-County Energy and the many services provided by us. If you have further questions, please contact one of our member service representatives by email or at (859) 236-4561. Please call 1-888-266-7322 to report an outage. If you would like more information from the cooperative, please email us.
A cooperative is a business organized, owned and controlled by the people who use its services. A cooperative operates for the benefit of its member-owners. It takes advantage of economies of scale, combining buying power and strength in numbers to save money and return profits to its members. All net earnings - after bills are paid and money is set aside for operations and improvements - are returned to cooperative members. This is called patronage refunds or dividends and is distributed to members based on the amount of energy used over the year.
A small group of people from Boyle, Garrard and Marion counties organized Inter-County Energy on June 14, 1937 after existing local utilities were unwilling to serve these rural areas with electricity. Currently, Inter-County Energy provides reliable electric service at the lowest cost consistent with sound business practice to over 27,000 member/owners in the counties of Boyle Casey, Garrard, Larue, Lincoln, Madison, Mercer, Nelson, Rockcastle, Taylor, and Washington.
Inter-County Energy operates two convenient, full-service offices. You may visit our headquarters office at 1009 Hustonville Road, Danville, Kentucky between the hours of 7:30 AM and 4:30 PM. or our Lebanon District office at 1805 Campbellsville Road, Lebanon, Kentucky from 7:30 AM - 4:00 PM. If you need to pay a bill, call the toll-free, 24-hour customer service line at 1-888-438-7906. You can also call our office at (859) 236-4561.
First time applicants for electric service will be asked to pay a one-time $50 membership fee and furnish picture identification along with their Social Security number. A deposit may be required and will be based on the most recent 12 month average usage as well as the member's credit rating. Deposits are refunded after 18 months of good credit. A member/owner may have multiple services connected under his/her membership fee with no deposit as long as the member/owner retains good credit at each location.
Receiving electric service from Inter-County Energy means that consumers are also member/owners of the cooperative. Paying a membership fee is much like buying stock in a company. It entitles the member to ownership and control of the cooperative. Member control is on a one member, one vote basis.
Inter-County Energy is governed by a six-member board of directors made up of member/owners, not employees of the cooperative. The directors represent the membership in establishing the policies and procedures of the cooperative.
Each year, the cooperative holds its Annual Meeting offering members the opportunity to elect directors.
The cooperative maintains over 3,800 miles of power lines that are exposed to natural and man-made damages or destruction. To keep outage time to a minimum and protect lines, automatic reset devices (breakers) are used. If an animal, tree limb, or other object contacts the line, the breaker operates (up to 3 times) to restore power. Breaker operations often cause digital clocks and other electronic devised to reset and flash. Some small appliances contain battery backup or other carry-through circuitry that can prevent this from happening.
Inter-County Energy will use reasonable diligence in providing consistent and uninterrupted power; however, the cooperative cannot guarantee power without interruptions or disturbances. If power is interrupted for any reason, call our toll-free, 24-hour customer services line at 1-888-266-7322.
Inter-County Energy will, at no cost to the member/owner, perform an energy audit on the home and offer tips on reducing energy consumption. Inter-County Energy also offers several programs and services that will help tailor an energy conservation program to meet a family's needs.
Inter-County Energy also offers a variety of programs for new homebuilders as well as those members replacing old heating & cooling equipment. email us.
In October 2008, the Inter-County Energy board of directors approved an Identity Theft Red Flag Prevention Policy. The “Red Flag Rule” was mandated by the Federal Trade Commission and has been implemented by the cooperative.
The Red Flag Rule requires all financial institutions and creditors to implement an “Identity Theft Prevention Program” for the purpose of detecting, preventing, and mitigating identity theft for their covered accounts. The rule applies to “creditors” who maintain one or more accounts and in the rule, the term “UtilityCompanies,” which includes Inter-County Energy, is defined as creditors.
Because of this rule and the related policy, you may be asked to provide additional information and identification when you make inquiries regarding your service/account with Inter-County. Please be patient with us as we work to ensure that we are compliant with this requirement.
Disclosure: Individual privacy is very important, so Inter-County Energy will only collect and use information needed to offer and fulfill its core business purposes. Inter-County Energy will be lawful and fair to the individual whose data it is storing and will retain only what is needed to maintain its relationship with the individual. This means Inter-County Energy will not disclose information for an unrelated purpose without the consent of the individual or by authority of law. Inter-County Energy’s ability to successfully implement its business is dependent on maintaining accurate information, therefore, Inter-County energy will strive to keep information it holds concerning customers accurate. Inter-County Energy will be open about how it uses data, will not trade or sell an individual’s personal data and will not use cookies. For more information about Inter-County Energy’s privacy protection practices contact the President/CEO.